Hours

Adoption Center Hours:
Sun. - Mon. Noon to 5 p.m.
Tue. – Fri. Noon to 7 p.m.
Sat. 11 a.m. to 6 p.m.

Hours

Donation Drop-off Hours:
Sun. - Mon. 8 a.m. to 5 p.m.
Tue. – Fri. 8 a.m to 7 p.m.
Sat. 11 a.m. to 6 p.m.

Administration:
Mon. – Fri. 8 a.m. to 5 p.m.

Hours

Susan M. Markel Veterinary Hospital
Mon. – Fri. 8 a.m. to Noon, 1 p.m. to 6 p.m.
Sat. – Sun. Closed

Smoky's Spay & Neuter Clinic
Mon. – Thurs. 7:30 a.m. to 3:30 p.m.
Fri. – Sun. Closed

Adoption Center Hours:
Sun. - Mon. Noon to 5 p.m.
Tue. – Fri. Noon to 7 p.m.
Sat. 11 a.m. to 6 p.m.

Hours

Administration:
Mon. – Fri. 8 a.m. to 5 p.m.

Lora Robins Gift Shop
Sun. - Mon. Noon to 5 p.m.
Tue. – Fri. Noon to 7 p.m.
Sat. 11 a.m. to 6 p.m.

Adoption Center Hours:
Sun. - Mon. Noon to 5 p.m.
Tue. – Fri. Noon to 7 p.m.
Sat. 11 a.m. to 6 p.m.

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Full Service Hospital

affordable care

For Your Four-Legged Friends

The Susan M. Markel Veterinary Hospital provides quality, reduced-cost care to ensure pets get the treatment they need, prioritized for guardians who need it most. 

This is not an emergency facility. If your pet is experiencing a medical emergency, contact a 24-hour clinic.

Temporary Operating hours

Effective April 6, 2026, the Susan M. Markel Veterinary Hospital will temporarily operate Monday through Thursday, 8:00 a.m. to 6:00 p.m.

(including our daily closure from noon to 1 p.m.)

We anticipate this to be a short-term change and will share updates as we work diligently toward returning to our regular Monday–Friday schedule.

We are currently accepting new patients for wellness care and sterilization services. Pets adopted from the Richmond SPCA within the past 12 months are considered existing patients; please see below.

Who is considered an existing patient? 
A pet who has been adopted from the Richmond SPCA within the last 12 months by guardians living inside our service area (Richmond, Hanover, Henrico, Chesterfield, Goochland and Prince George) OR who has received an exam at our hospital within the last three years. 

Who is considered a new patient?  
Any pet who does not meet the description above. Guardians of potential new patients must income qualify and will be onboarded when we have adequate appointment capacity. Our hospital may not be equipped to manage certain complex or specialized medical conditions. Should we determine your pet’s needs exceed our current capabilities, we will recommend other options. 

If your pet is experiencing a medical emergency, please reach out to your local veterinary emergency or urgent care center. 

The Susan M. Markel Veterinary Hospital provides primarily outpatient services to dogs and cats. Hospitalization and other non-routine services may be provided on a case-by-case basis as resources allow.

As a high-volume hospital, we rely on our full team of veterinarians and technicians to care for our patients, and it’s not possible to guarantee that a pet will consistently see the same veterinarian or technician at every visit. All of our licensed medical team are excellent and collaborate closely to ensure continuity of care, so your pet is always in good hands!

Services offered include, but are not limited to:

  • Wellness care (view wellness pricing pdf)
  • Spay and neuter surgery
  • Palliative and end-of-life care
  • In-house laboratory and radiology services
  • Wound repair and management
  • Puppy and kitten care
  • Acupuncture and laser therapy
  • Geriatric care
 
 
surgical discharge instructions

Those who provide care to free-roaming, unowned community cats can access free sterilizations and rabies vaccinations through the Trap-Neuter-Vaccinate-Return program offered at the Richmond SPCA Smoky’s Spay & Neuter Clinic in Mechanicsville. Email communitycats@richmondspca.org or call us at 804-368-6232.

Online Pharmacy
The Susan M. Markel Veterinary Hospital’s online pharmacy allows existing clients to conveniently order medications, prevention for fleas, ticks and heartworms, and other supplies for the health and wellness of their pets. Please note that while online pharmacy pricing is competitive with Chewy and other online retailers, product cost and availability will differ from prescriptions filled in-person at our veterinary hospital. Online prescriptions will be verified by the veterinarians at our hospital and mailed directly to your home.

To help ensure our low-cost veterinary services are available to as many pets and guardians as possible, we now require a deposit at the time of scheduling.

Appointments Deposit:

  • $40 for veterinary exams
  • $20 for technician appointments
Surgical Deposits: A deposit equal to 50% of the estimated cost is required. If a cost range is provided, the deposit will be based on 50% of the lower end of the estimate.
 
Your deposit is applied toward the total cost of your visit. If you need to cancel or reschedule, your deposit can be fully refunded or transferred to a different date — as long as you provide adequate notice:
  • Veterinary exams and technician appointments: at least two full business days' notice (48 business hours)
  • Surgical procedures: at least three full business days' notice (72 business hours)
Cancellations or rescheduling requests outside of these windows, as well as no-shows, will result in forfeiture of the deposit.
 
The demand for our services is high, and this policy helps us make every appointment count for the pets who need us most.

If you do not meet the qualifications to become our client, or we do not have the capacity to make an appointment for your pet, these practices may be accepting new patients. Please contact them about availability.

Seek treatment at an urgent care facility when your pet has a non-life-threatening condition that cannot wait for a regular appointment.

Emergency vet care is for critical and life-threatening situations that require immediate attention. Call ahead to let them know you are coming and to ensure that the clinic has capacity to see your pet.

If you are seeking only spay/neuter services and do not wish to become a full-service client, please contact one of the local low-cost sterilization clinics listed below:

For vaccines only, without a physical exam, there are a few options in the area to explore:

Additionally, free rabies vaccine clinics may be hosted by municipalities at the invitation of the Department of Health. Such clinics are usually publicized by the local news stations, so you may try Googling the city or county you live in plus the phrase “rabies clinic.”

The Susan M. Markel Veterinary Hospital will be closed on the following days in 2026:

Thursday, January 1
Monday, May 25
Friday, June 19
Friday, July 3
Monday, September 7
Tuesday, November 3
Thursday, November 26
Friday, November 27
Thursday, December 24
Friday, December 25

contact us

Email: clientservices@richmondspca.org

Call: 804-521-1330

Fax: 804-521-1338

Visit: 2519 Hermitage Road
Richmond, VA 23220

To visit our hospital, use the third parking lot along Rhoadmiller Street and enter through the hospital’s designated entrance.

Connect: Find us on Facebook for updates and specials.

Hours of Operation

Mon. – Fri. 8 a.m. to Noon, 1 p.m. to 6 p.m.
Sat. – Sun. Closed

Beginning April 6, our hours will temporarily change to Monday – Thursday only.

The hospital is closed and is not staffed at all other hours. See holiday closures listed above.