HIGH-QUALITY, AFFORDABLE CARE
for your four-legged friends
for your four-legged friends
Before your pet’s appointment, please review our COVID-19 policies.
Masking Policy: The Richmond SPCA follows Centers for Disease Control guidance related to COVID-19. As such, we require visitors, clients and volunteers ages 2 and older to mask inside our facilities when the City of Richmond is classified as a high-risk area of transmission. If you do not have a mask during periods when we are requiring masking, we have plenty of adult and children’s disposable procedural masks available for your use. To know the status of the City of Richmond’s transmission classification, search here. Thank you for helping to keep our community healthy and safe.
The Susan M. Markel Veterinary Hospital is a full-service veterinary hospital providing quality care at a reduced cost to pets in the Greater Richmond region.
It is our mission to ensure that all families have access to affordable treatment options for their dogs and cats, regardless of financial hardship.
The Susan M. Markel Veterinary Hospital is not an emergency facility. If your dog or cat has a medical emergency, please contact your local 24-hour emergency clinic.
The Susan M. Markel Veterinary Hospital provides primarily outpatient services to dogs and cats. Hospitalization and other non-routine services may be provided on a case-by-case basis as resources allow.
Services offered include, but are not limited to:
We also offer non-routine surgeries on a case-by-case basis as resources allow including, but not limited to:
Free sterilizations and rabies vaccinations for community cats through Trap-Neuter-Vaccinate-Return are offered at the Richmond SPCA Smoky’s Spay & Neuter Clinic in Mechanicsville. For community cat inquiries, email communitycats@richmondspca.org or call us at 804-368-6232.
Online Pharmacy
Existing clients can use My VetStore Online to order medications, prevention for fleas, ticks and heartworms, and other supplies for the health and wellness of their pets. Prescriptions will be verified with the veterinarians at our hospital.
To get started, visit MyVetStore Online and click REGISTER.
New Clients
At this time, our hospital has reached capacity for service, and we are unable to schedule new clients for wellness appointments.
Existing Clients
If your pet has previously received an exam at our hospital within the last 3 years or was adopted from the Richmond SPCA within the last 3 years, you are considered an existing client.
Income-based Qualifications
All recipients of government assistance qualify to be clients of our Susan M. Markel Veterinary Hospital. Additionally, pet guardians whose households meet or fall below the income thresholds outlined below qualify:
| Household Size (number of people) | Total Household Income |
| 1 | Less than $55,000 |
| 2 | Less than $74,000 |
| 3 | Less than $93,000 |
| 4 | Less than $112,000 |
| 5 | Less than $131,000 |
| 6 | Less than $150,000 |
| 7 | Less than $169,000 |
| 8 | Less than $188,000 |
For each additional person in the household above 8, add $19,000.
Richmond SPCA Alumni
All pets adopted from the Richmond SPCA in the past 3 years qualify to become patients of the Susan M. Markel Veterinary Hospital.
Veterinary Referrals
If your veterinary practice has a client to refer for low-cost services, please email us or call 804-521-1330, extension 5.
Government Shelters
Pets in need of veterinary care while in the custody of area government shelters remain an at-risk population, which is why we extend access to our hospital to all municipal agencies within our service area.
Service Areas
The Susan M. Markel Veterinary Hospital services clients in the City of Richmond and in the Counties of Hanover, Henrico, Chesterfield, Goochland and Prince George. Residents of other localities may be provided services on a case-by-case basis.
Sterilization Status
Pets must be spayed or neutered. Documentation of your pet’s surgery (receipt or medical record) is required. If your pet is not spayed or neutered, an appointment for low-cost surgery through our hospital will be made following the pet’s initial examination.
If you are seeking only spay/neuter services and do not wish to become a full-service client, please contact one of the local low-cost sterilization clinics listed below:
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